Shipping & Delivery
- Please allow a processing time of 1 to 5 business days from the time of placing your order for your order to ship (this is only for processing, i.e., packing your order; this does not include shipping transit time). We want to ensure your items safe and sound! The exception to this would be custom orders and prints. Some of the prints are made to order at an outside printing lab and are usually shipped within 10 days of order.
- Orders ship on business days, Monday through Friday, excluding US Holidays. We don’t ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1PM EST on weekdays will not ship until the next business day.
- Free Standard Shipping for orders over $150 within contiguous U.S. To be eligible for standard free shipping, the order value must be $150. Qualifying amount must be met AFTER any promotion or discount is applied. Packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Offer does not apply to shipping of paintings.
- Items over $200 are insured.
- All items are shipped with a tracking number. The tracking information will be emailed to you in your shipping confirmation.
- Gift Wrap Charge: For gift wrapped items, each item will be individually packaged at a cost of $4.95. Each item will receive one gift envelope with your personalized message. Orders with gift wrap may require an additional business day for processing.
- We welcome international customers. Please email us at orders@kaphagroup.com for a shipping quote prior to purchase. As always, the client is responsible for custom charges. Please note that international orders are final. Any order that ships over an ocean or border (Alaska, Hawaii, APO and FPO addresses) is considered international and is final sale.
- For additional delivery arrangements for your package please leave us a note in the “Order Notes” box at the time of check-out. Please complete your purchase for the product(s) and we will contact you if needed regarding your note.
- If you’d like to add signature requirement to your shipment, please send us an email at orders@kaphagroup.com and we will contact you regarding the added protection services.
SHIPPING & HANDLING: DOMESTIC
| USA ADDRESSES Order placed before 1pm EST. Continental USA. |
||||
|---|---|---|---|---|
| SHIPPING METHOD | Estimated Delivery Time | Flat Rate Cost | Delivery Days | Carrier |
| First Class | 4-7 business days transit | $8.95 | Mon-Fri | USPS |
| Priority | 1-3 business days transit | $14.95 | Mon-Fri | USPS |
| Express | 1-2 business days transit | $29.95 | Mon-Fri | USPS |
SHIPPING & HANDLING: CANADA
| CANADA ADDRESSES
Order placed before 1pm EST. |
||||
|---|---|---|---|---|
| SHIPPING METHOD | Estimated Delivery Time | Flat Rate Cost | Delivery Days | Carrier |
| First Class International (under 16oz) | 11-21 business days | $19.95 | Mon-Fri | USPS |
| First Class International (1-4lbs) | 11-21 business days | $34.95 | Mon-Fri | USPS |
| Priority International
(1-20 lbs) |
6-10 business days | $39.95 | Mon-Fri | USPS |
ADDITIONAL NOTES:
- Delivery dates and times are not guaranteed and are estimates provided by the carriers. Please reach out to the carrier directly (usually USPS or FedEx) if you have any additional delivery questions. If an order is required by a certain date, please consider expedited shipping, and email us at orders@kaphagroup.com
- Saturday and Sunday deliveries are currently not available.
- All orders are processed within approximately 1 to 5 business days after the order is placed. Orders are processed once credit card authorization and verification have been obtained. Orders placed on a weekend or holiday will be processed within 1 to 5 business days, Monday through Friday.
- To ensure the prompt delivery of your order, we recommend that you place your order by 1PM EST. Orders placed AFTER 1PM EST will be processed on the following business day (business day refers to Monday-Friday, excluding Holidays).
- We are not responsible for any shipment delays caused by USPS of FedEx.
- Please make sure the address we are shipping to is a secure location. We’re not responsible for stolen packages. If packages are stolen, we’ll try our best to help but we’re not responsible for any lost or stolen packages.
- We’re also not responsible for lost mail. Please be sure to input all pertinent order information at checkout to avoid shipment delays and or delivery issues. You’re responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
- Kapha Living is not able to quote customs and/or duty fees as they vary by country. We don’t pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. Though not common, please be aware that it can happen, and that Kapha Living is not responsible for paying these fees. Please email us for any questions or concerns: orders@kaphagroup.com
TRACKING A PACKAGE:
After placing your order, you’ll receive a receipt and an email confirmation. You’ll also receive an email with your tracking number when your order ships.
*Kapha Living reserves the right to change its Shipping & Delivery Policies at any time. Last updated August 2022
Kapha Living and Kapha Gallery are divisions operating under the corporate umbrella of Kapha Group LLC.
Kapha Group LLC
Address: P.O. Box 8552 Delray Beach, FL 33482
Phone: (561) 376-2392
Email: info@kaphagroup.com